Terms and Conditions

CANCELLATIONS, NO-SHOWS, AND LATE FEES

A credit card may be required at time of booking. A $50 cancellation fee will be charged to your credit card for cancellations within 24 hours of your appointment time. A $50 cancellation fee will also apply if you ghost your appointment, or are late beyond reason. You will be considered late if you are more than 15 minutes late for your appointment.

RETURNS AND REFUNDS

We accept returns on eligible items that are defective within 30 days, with proof of defect. Items that are damaged or wear out due to excessive or improper use will not be accepted for refund or credit. After 30 days, a credit may be offered on a case-by-case basis. Please contact us if you experience quality issues with your purchase beyond 30 days.

PLEASE NOTE: All Special Order items are non-refundable. We are more than happy to procure and install your obscure hardware, but we cannot offer a return or exchange for hardware we will never sell again. In cases of factory defect, please contact us so we may work towards an amicable resolution.

AGGRESSIVE BEHAVIOUR

Bulletproof Locksmithing has a zero tolerance for any and all aggressive behavior. Violence of any kind will result in the immediate termination of your account including any and all booked appointments or contracts. While we understand a malfunctioning lock, or being locked out can be stressful, we will not tolerate any aggression from our clients. We promote a healthy and professional work environment, we expect professional behavior from both our staff and our clients at all times.

PAYMENT METHODS

We currently accept credit, debit, or cash upon services rendered. In some situations we may accept a check or provide invoicing options, however this is done so at the discretion of Bulletproof Locksmithing. We understand some clients are bound by a Net-30 system, and accommodations can be made. All invoices must be paid within 30 calendar days to avoid late fees. Further delinquency may result in closure of your account.

Veteran and Active Service Member Discount

As a Veteran myself I greatly appreciate the sacrifice for our country. As recognition and as a thank you for your service, a 10% discount will be applied to your bill when showing proof of your service.